E-commerce Support
The unglamorous side of selling online — listings, orders, reconciliation — kept in order.
We support online sellers with operational structure, product presentation, account clarity, and scalable systems that reduce friction.
Available as a standalone engagement, or bundled with our other services into a single package.
The situations people call us about
If more than one of these lands, this is the right page.
The catalogue has grown to the point where nobody is quite sure which listings are still accurate.
Month-end reconciliation between the store, the gateway and the accounts takes days.
Orders keep arriving and the process for handling them lives entirely in one person's head.
The scope, written down
Every engagement is scoped in writing before it starts. This is what that scope usually covers.
Catalogue structure
Categories, attributes and product data organised so the store stays navigable as it grows.
Product presentation
Titles, descriptions and image standards applied consistently across the whole catalogue.
Checkout review
Where people drop out of the buying flow, and what can be removed from the path in front of them.
Order-flow documentation
The steps from order to dispatch written down, so the process survives someone being on leave.
Reconciliation support
Matching store, gateway and payout records so month-end stops being an investigation.
Reporting setup
Sales, stock and returns reporting configured so you can see the store without exporting spreadsheets.
What you should notice afterwards
Not a promise about numbers — we do not make those. These are the practical differences the work is meant to produce.
- A catalogue you can add to without it getting messier.
- A month-end that closes in hours instead of days.
- Processes written down instead of remembered.
How we approach it
Every engagement is shaped around clarity, delivery reliability, and being straight with you about trade-offs.
- Product listing structure and storefront clarity.
- Order-flow, reconciliation, and operational support.
- Practical systems for compliance, reporting, and growth.
Four stages, no mystery timelines
The same delivery process behind every Rafly package, applied to this service.
Discovery
A look at the store, your order volume, and the part of the current process that hurts most.
Scope & plan
What gets fixed first, what can wait, and how the result is handed back to your team.
Implementation
Catalogue work, process documentation and reporting setup, staged so the store keeps selling throughout.
Handover & support
Your team walked through the new process, with ongoing monthly support available if you want it.
What we work with
Where we would point you elsewhere
We would rather tell you now than three weeks into a project that was never a good fit.
Warehousing and fulfilment
We work on the systems around the order. Actually storing and shipping your stock needs a fulfilment partner, not us.
Bookkeeping and filing
We can get store data into a state your accountant can use. We are not accountants and will not file anything on your behalf.
Staffing your inbox
We can document how enquiries should be handled. Answering them day to day is not something we take on.
The other four
Each works on its own. They work better bundled, which is the whole point.
Web Development
Sites and web apps that load fast, read clearly, and do not fall over as you grow.
ExploreWeb Security
A practical look at what someone probing your site would find first — and what to fix before they do.
ExploreMarketing & Advertisement
Campaigns built around who is actually buying, and reporting you can read without a translator.
ExploreContent Creation
Copy that says what you do, in your words, without the filler everyone skims past.
Explore